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FAQs, Help & Support

 

I can't find the product I am looking for?

We are continually expanding our product range and if there is anything you can't find, please advise us.

How much is postage and packaging?

Please view our delivery information for more details.

How can I pay?

We accept payment via Paypal. You do not have to have a registered account with Paypal to make payments as you will have the option to pay by Visa, Mastercard, American Express, Solo, Maestro, Delta or Electron via Paypal when you are taken to the Paypal site.

Which currencies do you accept?

You can make your payment in whichever currency you prefer, choosing from UK Sterling, Euros or US Dollar. To switch currency, please click on the relevant currency symbol at the top of the page.

What exchange rate do you use?

All of our prices are set in our home currency (GBP) and then exchanged to your chosen currency at a rate which we set. We do not regularly change the various rates as we are advertising our prices in many places and we do not want you to see one price on a shopping directory and then another when you come to our site. For the latest exchange rate you can make your purchase in GBP and you will be charged the current rate set by your credit card company.

When will I pay?

Payment is taken at the time of order and your goods are then shipped within one working day. We do not take orders for items that are not in stock.

What about VAT?

Prices are shown inclusive of UK VAT at 20% where applicable. World of Braiding & Extensions pay all VAT directly to UK customs.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:

  • Is your card out of date?
  • Have you entered your details correctly?

Why haven't I received my order?

Your order will be sent out by Royal Mail First Class Post . Standard delivery time to the UK is 2 to 3 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days and 21 days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection. Please note, World of Braiding & Extensions can only entertain claims for lost items within 90 days of despatch.

How do I cancel my order?

You can cancel your order on-line at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us through the contact us page on our website. Please include your order number in your communication. If your order has already been shipped, on receipt, please complete the returns information on the invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.

Returns

Under Distance Selling Regulations, a customer has the right to cancel their order at any time up to 7 working days following the day of delivery. Goods must be returned to us unused, unopened and in the very same condition in which they were originally dispatched by World of Braiding & Extensions Ltd.

World of Braiding & Extensions Ltdwill not accept return for purposes of exchange nor refund, any item which has been used or is not returned in the exact same condition in which it was dispatched by World of Braiding & Extensions Ltd.

All returned products will be refunded or exchanged provided they have not been used or damaged. Postage costs will only be refunded if goods received were incorrectly dispatched by World of Braiding & Extensions Ltd, faulty or damaged upon receipt. Photographic evidence may be required to support a claim involving incorrect, faulty, or damaged items.

In respect of returns which have been authorised by World of Braiding & Extensions Ltd, returned items should be sent by Royal Mail 1st or 2nd Class Recorded Delivery. World of Braiding & Extensions Ltd does not cover return postage costs.

Customers wishing to return goods must contact World of Braiding & Extensions Ltd by email using our email address on contact us page to obtain an RMA (Return Merchandise Authorisation) code which must be quoted when returning the goods along with a note detailing the reason for the return of the goods. In the event of items not being returned within 28 days from the issue of the RMA code, the customer will need to contact World of Braiding & Extensions Ltdto obtain a new code.

Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.

Items which were supplied as "free with purchase" will not have any return postage costs in relation to their return refunded, nor will any replacement or alternative item be offered or issued.

Items damaged during return due to insufficient packaging on the part of the customer may only receive a part refund at our management's discretion.

For Health and Safety reasons, we cannot accept any cosmetic or skincare products, wigs for refund or exchange.

In the rare event of a customer receiving an incorrect item, World of Braiding & Extensions Ltd will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, World of Braiding & Extensions Ltdwill recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.

Items returned 'Not Called For' by Royal Mail or any other carrier that has been used by World of Braiding & Extensions Ltdfor dispatch will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder the goods.